The Crafty Potter 01257 453399 077 3239 3040
The Crafty Potter  01257 453399    077 3239 3040                               

THE CRAFTY POTTER              TERMS & CONDITIONS

VOUCHERS.

  • The voucher is for use at the Crafty potter studio Heskin.
  • We hope you will be happy with your purchase, however should you change your mind for whatever reason, return the voucher back to the studio within 14 days and we will happily give you a refund.
  • The session needs to be booked in advance (please dont leave it until the last minute as we book up months in advance).
  • Our vouchers last 6 months from the date of purchase.
  • Vouchers are not redeemable for cash.
  • Vouchers are not extendable once the expiry time has elapsed.
  • If you have received a voucher as an unwanted gift, you may use your voucher as part payment against a more expensive gift at the crafty potter Heskin.
  • Vouchers don't cover the optional glaze & firing service unless otherwise stated.
  • Lost gift vouchers can only be re issued with the certificate number & proof of purchase.
  • You must bring your voucher with you when you attend your session, if you do not, you will be charged the session fee.
  • Sessions booked using your vouchers fall under the same cancellation policies of those that booked with a class payment- cancellations between 1-27 days your voucher/s can only be re used if another customer can be found to take your reserved place. Cancellations within 24 hours of your session, your voucher is considered spent and will no longer be active. No shows on the day, your voucher is considered spent and will no longer be active.

CANCELLATIONS.

 

Class refers to all our booked sessions/classes/workshops/experiences & table reservations. 

 

  • Payment is needed to secure your booking with us, if this has not been paid within 24 hours of your request, your provisional booking will be cancelled due to the high volume of requests.
  • If we must cancel your class, a full refund will be issued.
  • If you cancel your class with us before 28 days of your class,your payment will be issued to you in full within 48 hours of your cancellation.
  • Cancellations between 14-27 days before the start of your class can only be refunded or rescheduled if another customer books your reserved place/s- refunds or reschedules will be done on the day of the class, if appropriate.
  • Cancellations between 1-13 days of the start of your class, no refunds will be given, rescheduling will be given if another customer books your reserved place/s
  • less than 24 hours notice, we are unable to refund or reschedule your session.
  • Cancellations due to covid isolation or positive testing, will be re scheduled with the appropriate written supporting evidence from the NHS notification service.
  •  

Late / No Shows

 

  • If you fail to turn up for your session, no refunds or reschedule will be given.
  • Painting pottery reservations - we will hold your reserved table for 20 minutes, if you have not arrived or called via the studio landline phone within this time, your reservation will be marked as a no show. No deposit refund will be given.

 

FREE PARKING

OPENING HOURS - BY APPOINTMENT 

 

MON: CLOSED

TUES: 10-4pm*

WED: 10-4pm*

THUR: 10-4pm*

FRI: 10-4pm*

SAT: 10-4pm*

SUN:10.30-2.30pm*

 

* We may not be in the studio if no one is booked in

ADDRESS

The Crafty Potter

Heskin Hall Shopping Village

Heskin Hall Estate

Wood Lane

chorley

PR7 5PA

 

CALL US

01257 453399

077 3239 3040

 Friendly Reminder:

 

Due to very limited storage space, I'm afraid I can only keep all your beatiful handmade & painted pots for 1 month.

 

After that point,sadly all Uncollected pots will be disposed off.

COLLECTING your pots...

 

If we are not in the studio when you collect your pots, dont worry, Simply take your ticket number to the sales desk just outside the studio, and the staff will kindly get your pots for you.

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