The Crafty Potter 01257 453399 077 3239 3040
The Crafty Potter  01257 453399    077 3239 3040                               

        The Crafty Potters                            Terms & Conditions

VOUCHERS

  • The voucher is for use at the crafty potter studio Heskin
  • The session needs to be booked in advance - Weekdays need to be booked 2-3weeks in advance, Weekends 8-10 weeks in advance- it is your responsibility to book your session within this time frame, before your voucher expires.
  • Vouchers are not extendable.
  • Our vouchers last 6 months from the date of purchase.
  • Vouchers are not redeemable for cash 
  • If you have received a voucher as an unwanted gift, you may use this voucher against another activity of same value at the Crafty potter Studio Heskin, alternatively you may use your voucher as part payment against a more expensive activity at the crafty potter Heskin
  • Vouchers don’t cover an optional glaze & fire service unless otherwise stated.
  • Lost gift vouchers can only be reissued with the voucher number & proof of purchase.
  • You must bring your voucher with you when you attend your session if you do not you WILL be charged for your session.
  • We hope you will be happy with your purchase, however, should you change your mind for whatever reason, return the voucher back to the studio within 14 days of purchase and we will happily give you a refund.
  • Sessions booked using your vouchers fall under the same cancellation policies of those that booked with a class payment- cancellations between 1-27 days your voucher/s can only be re used if another customer can be found to take your reserved place. Cancellations with less than 24 hours, your voucher is considered spent and will no longer be active. No shows on the day, your voucher will be considered spent and will no longer be active.

 

PAYMENTS & PROVISONAL BOOKINGS

  • Provisional bookings are held in the diary for 48 hours, giving you time to pay your class fee, we remove bookings from the diary that are not paid for within this time frame.

 

CANCELLATIONS

class refers to all our booked sessions/classes/workshops/experiences & table reservations

  • If we must cancel your class, a full refund will be issued.
  • If you cancel your class with us before 28 days of your class, your payment will be issued to you in full within 48 hours of your cancellation.
  • Cancellations between 14-27 days before the start of your class can only be refunded or rescheduled if another customer books your reserved place/s- refunds or reschedules will be done on the day of the class, if appropriate.
  • Cancellations between 1-13 days of the start of your class, no refunds will be given, we can only reschedule  if another customer books your reserved place/s
  • Less than 24 hours’ notice, we are unable to refund or reschedule your session.
  • Cancellations due to covid isolation or positive testing, will be rescheduled with the appropriate written supporting evidence from the NHS notification service.

 

LATE / NO SHOWS/ MISSED CLASSES

  • If you fail to turn up for your session, no refunds or rescheduling will be given.
  • If you are 20 minutes late for your class we may not be able to accommodate the session No refund will be given. If you are running late please call us via the landline studio phone.
  • If you cant attend a booked Flexible Course or Potter Member Session, we will try and accommodate a reschedule (36 hrs notice) dependent upon availability-maximum of 1 session per course. We cant re schedule booked Flexible course or potter member classes with less than 36 notice.

 

We are a friendly studio & there is no need for abuse. Any form of abuse WILL NOT be tolerated, you will be asked to leave and we will cease all further communication.

FREE PARKING

OPENING HOURS - BY APPOINTMENT 

 

MON: CLOSED

TUES: 10-4pm*

WED: 10-4pm*

THUR: 10-4pm

FRI: 10-4pm*

SAT: 10-4pm*

SUN:CLOSED

 

We have changed our opening days, please dont worry if you are booked in on a Sunday- We haven't forgotten you, the classes are going ahead as planned

 

* We may not be in the studio if no one is booked in.

ADDRESS

The Crafty Potter

Heskin Hall Shopping Village

Heskin Hall Estate

Wood Lane

chorley

PR7 5PA

 

CALL US                   During Opening Hours... 

01257 453399

OR Email 

wheekandsleep@gmail.com

When classes are running, we cant always get to the phone.We answer mail & messages before & after classes. We endeavour to get back to you within 24hrs during opening times.

 Friendly Reminder:

 

Due to very limited storage space, I'm afraid I can only keep all your beatiful handmade & painted pots for 1 month.

 

After that point,sadly all Uncollected pots will be disposed off.

COLLECTING your pots...

 

If we are not in the studio when you collect your pots, dont worry, Simply take your ticket number to the sales desk just outside the studio, and the staff will kindly get your pots for you.

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